- Returns and Restrictions
Returns and Restrictions
Every purchase of AURUSART is covered by our 30-day money back guarantee. We want you to be completely satisfied with your purchase and enjoy displaying your AURUSART in your home or office. If you are not satisfied for whatever reason, return the AURUSART to us within 30 days of receiving it and we will refund your money, issue you a credit toward a future purchase, or exchange the artwork. You are responsible for the cost of insuring and shipping the artwork back to AURUSART from your location.
Insurance should be obtained for the full value of your AURUSART. Shipping costs from AURUSART to you are not refundable and are exempt from this policy.
This warranty will be honored if you made your purchase over the Internet through the AURUSART online store. This warranty does not apply to pieces sold at wholesale, secondhand or heavily discounted prices, or to pieces which were altered or modified by anyone or damaged, except in shipping to you from us (see Limited Warranty). Your piece of AURUSART must be returned in like-new condition when we receive it.
If you made your purchase from an AURUSART-licensed gallery (one of our wholesalers), you may return your AURUSART to that wholesaler for a refund, credit, or exchange based on that gallery’s return policy. This is to honor the wholesale agreement that licenses the gallery to offer AURUSART. Should such wholesale outlet no longer be in business, AURUSART will make good on the refund at the wholesale price.
If you have purchased one or several pieces from aurusart.com and wish to return all of them, you need to ship all your pieces back to AURUSART at the same time. Please ship the return pieces in their original boxes with sufficient bubble wrap to protect them. Your return must be properly insured for the full retail value and be track-able. Each return must be preceded by communication with us by email or phone call, notifying us that an item is being returned. Returns not approved by AURUSART will not be accepted and will be returned to sender.
AURUSART policies are subject to change at any time without notice.